tomtom mydrive connect not recognising device

#Tomtom mydrive connect not recognising device install#
#Tomtom mydrive connect not recognising device drivers#

I hope this helps, please let me know if this answered your question. It needs to fully click into the cradle and it may help to take it out of the band to do so.

#Tomtom mydrive connect not recognising device drivers#

In device manager under 'Other devices' The TomTom 6000 is recognized but the drivers are not installed.

#Tomtom mydrive connect not recognising device install#

Connect the USB cable to the USB car charger and plug this into the power supply on your dashboard. TomTom drivers should install from MyDrive Connect when the device is connected through USB port. Note: Use ONLY the USB cable supplied with your TomTom GO COMFORT.

If the mount is integrated into your TomTom GO COMFORT, connect the USB cable to the device.

It seems simple but this is generally the issue. Connect the supplied USB cable to the mount. If it does not have a full connection it will charge but it will not be recognized by the computer. In particular, make sure it is fully snapped into the cradle. Select ‘settings’ Step 2: set up your smartphone. Step 2: set up your TomTom navigation system. A few things to look at (and I apologize if some are very basic but it is best to get past the obvious issues first):ġ) Are you plugged directly into the machine and not a hub?Ģ) Does the port work, can the computer detect other devices (like flash drives) in that port?ģ) Is the watch firmly snapped into the cradle and the USB plug firmly in the port?Ĥ) Is the USB plug free of any debris or blockages?ĥ) Is the Connect software actually running (is there an icon for it in the notification area)?Ħ) Did you install MySports Connect, not MyDrive Connect? It is downloaded from /123ħ) Do you have administrator rights to the computer?Ĩ) Is a firewall or antivirus running that is blocking the software from connecting to TomTom (try turning them off before docking the watch)?ĩ) Does the computer have a good Internet connection (Internet is required to sync)?ġ0) Can you try installing it on a different machine to determine if it is an issue with the computer versus the watch? How do I connect my MyDrive Step 2: download the TomTom MyDrive app and log in. Any suggestion?'.Īre you getting any error messages when you plug the watch in or is it being recognized at all? Does the clock face change to a battery charging icon (which indicates it is getting power so there is a partial connection). I tried disconnecting and reconnecting it several times, but it does not work. When I plug it to my PC it just charges but does not transfer data. Hi, my GPS Multisport is not pairing with the Connect software.